All orders made on matawari.com can be shipped globally. We use reputable freight forwarders to ensure that you can be enjoying our products as soon as possible and receive them in pristine condition.
We currently use variable shipping charges depending on the best available rate at the time of ordering for your country of delivery. This will be clearly displayed on the checkout page.
Just make sure that your delivery address details are correct during the checkout process and we will take care of the rest. Please do NOT use a PO Box as your delivery address.
Dispatch confirmations are sent to customers to the address provided at the time of purchase and this will include a tracking number and link to a website where the shipment can be tracked.
For any information or assistance, please email us at firstname.lastname@example.org
We prepare orders within 6 hours of the purchase being made on our website and handover to the freight forwarder is within 24 hours. You are free to cancel your order and receive a full refund up to the point that handover to the freight forwarder takes place. Just email us at email@example.com .
Delivery within the UAE takes up to 3 days.
Delivery to international countries is 7 working days of your order being made.
Due to the fact that we use recorded delivery methods, please DO NOT use a PO Box as your delivery address; a signature or confirmation of receipt is usually required for delivery and so a physical address must be provided.
Also, please be aware of the import tax requirements of your country of delivery; these can vary greatly and any duty or additional delivery charges associated with your shipment are the customer's responsibility.
**IMPORTANT NOTE FOR DELIVERIES TO UK, SOUTH AFRICA, INDIA, PAKISTAN & JORDAN**
Please be advised that orders for delivery to addresses in United Kingdom, South Africa, India, Pakistan and Jordan require a copy of a government recognised form of identification belonging to the customer to be included in the package. Customers from these countries should send this via email to firstname.lastname@example.org once the order confirmation has been received.